My upload of covid vaccination proof still says "waiting approval" after a month I want to be able to use the app. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. IDK why no 8-tops, but not interested in them. Purchase food, drinks, stuff even laundry tokens! I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Their Help Desk lady in UK couldn't login with my details. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. I entered the wrong birthdate and it won't let me edit the information. to the Ocean guest experience platform. Just show up when you want to. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Can I wear my Medallion device in the pool? When I try to scan passport it doesnt work. At this time home shipping is only available for U.S. residents. Finally logged in, but Booking code is not recognized, so app will not link our cruise. I did sign on today and got the white screen of death. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Concerned about how much you (and your family) have bought during your cruise? Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. passport) available when checking in at the terminal. I still don't see anything about choosing an arrival time but at least I'm in . Kind of you. Anyone else having this problem? My app no longer shows me as green line. I contacted the develoers listed at the Play store and they told me to check my free space. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. It just keeps downloading and never downloads. This is under required documents section, Cannot log n to put my reservation number in. Very frustrating! such a waste of my time. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Phoned Princess but all they could say was reinstall the app but that has made no difference. And you are ignoring the good advice they gave you. 2. although our passes are on our phones I printed the passes off. Get it sorted. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Still no go! Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. On android, goto "Settings" click Princess MedallionClass app. Board faster and go straight to your favorite spot. Therefore I cant complete the check in process. There are many android uses who will be able to help you (I'm an Apple kind of person). App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Princess needs to do what airlines and many other companies do. I have more than the 2 gb required. Barbara Why will it not take my full name as given on the passport? The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) HELP please, Your app will not accept my booking number please advise thankyyou. Not a happy 80 year old crappie!! Please try again later.. CC Help Jenn Can not get to green line. We'll see how it works once on board. I am unable to download my covid vaccination results onto the app. WTF? Their NEW applications is horrendous we've had so many issues with it. Still no help after reporting this issue by phone 2 weeks ago. Previous message had wrong email address: Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Repeatedly tried to take security photo with no success. more. I want to be able to use the app.). Love TV and movies? This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Medallion App stills has the old booking and ship. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. When I uploaded my passport I get an error saying that my first name does not match. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. It didn't recognise anything again. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. I've been trying to upload our security photos for over an hour. Why are you attacking me? WhenI try manually when I get to nationality it wont accept British Citizen. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. As said above, you'll still need your vacc card at check-in. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. ), @Aunt Bartywelcome to CruiseCritic! Je ne peux pas prendre ma photo. Why is my COVID pass still pending 3 days before the sailing date ? Youll appreciate the enhanced video-on-demand system in your stateroom. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. Please, a line by line instruction guide? My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). LTE/3G/2G (auto connect). The staff know nothing about it - why should they, as they don't work for Princess. I have been on Medallion (ta && ta.queueForLoad ? But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I have always had good luck with the Medallin app. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. My booking and ship was changed to another ship and booking number. Powered by Invision Community. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Very poor app. I have been trying since March to link my cruise in the medallion app. Receive error message "something went wrong, try again later." Update Princess MedallionClass to the latest version on PlayStore. Powered by Invision Community. This is our 1st (ta && ta.queueForLoad ? My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Experience the Best of the West with Princess. It's just, dammit! Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. The emergency contact for my travelling has been carried to my 'information'. What happens if I lose my Medallion wearable? App still crashes on my phone, but as long as I can get in. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. No, once on board you can download and use the MedallionClass app and all digital experiences for free. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Relaunch Princess MedallionClass on android. *Reservation times based on venue capacity and availability. Went in to find out why and screen went blank and white. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Photo of my vax card will not upload. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. 0:00 / 1:40 Princess Medallion App Not Working? I installed the Medallion Net app before boarding no issues. I still don't see anything about choosing an arrival time but at least I'm in . Save button stays gray. It lets me on the app but cant do anything once Im on. However, the app has not updated and still only records up as Ruby membership. Tried to download an existing photo. The app just keeps saying there is a problem and to try again later. I HATE this Medallion App thing! Is a Medallion wearable safe to use if I have a . Have used the app successfully on previous cruises OK. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. CC Help Jenn If yes, then download the medallion class app from the app store. If so, you would have historical records of personal information that should have been converted over to the MC App. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". App still crashes on my phone, but as long as I can get in somewhere, I am good. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Does the MedallionClass app work before my cruise? UPDATE: I was able to get in on my tablet using log in with booking number. Hungry during Movies Under the Stars? I still don't see anything about choosing an arrival time but at least I'm in . Travel Documents - Double-check that you have all the required docs. Want to avoid a crowd or standing in line? Won't load wearable page to order my items. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Posted June 21, 2021. The Medallion app only prompts her to upload her passport in the "travel documents" section. How can I arrange to have my Medallion shipped to my home? I have tried doing it manually and scanning but to no avail. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. I think this is down to semantics. 19952023, The Independent Traveler, Inc. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Alternatively, you may use. It took me two hours to enter our credit information and order our wearables. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Now I am on board the Caribbean Princess. I had this interaction yesterday when checking DMW function. It took 45 minutes to enter passport info and update personal info. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. (started several months ago). A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. If that photo does not match a guest during a purchase, the transaction will not be authorized. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Expected to be able to take a security photo and can't. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. You have a want not a need. (And that was a nightmare) ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. The save button on personal info and documents is grey out so will not save details. Enter your device passcode. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Click "get online now". Delivered to Your Door. The need to be in group A was to be able to reserve sanctuary days. The app crashes on open on my Galaxy S8. How can I get help with my Medallion device on board? The MedallionClass app puts everything at your fingertips ), @Aunt Bartywelcome to CruiseCritic! Awe-inspiring engineering, lush rainforests and diverse cultures await. tried to upload Covid pass. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. It's just, dammit! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Then ask the rep to set up your arrival time. I have uninstalled the app and downloaded the app. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. And there are a few ways to get the attention of the developers/DBAs: 1. Looks like you should have the latest version of the App. Takes about 30 seconds, I know. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Tripadvisor staff removed this post at the original author's request. Does anyone know how I can do this outside of the app? Passport name REN It just won't save. EDL). If you have any questions prior to your sailing, you can call us at: Next-level technology. Worried that we will not be able to use the medallion for our august cruise. More time for you. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. We have a 31 day (ta && ta.queueForLoad ? Upgraded wearables but app would not accept payment. A multi million dollar company with two bit IT system! I cannot figure out how to update the app with our new booking number. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? It's recommended to create a New Account if you don't have one already. LauraS Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. It's just, dammit! Can't load my photograph on it. Keep your distance; still enjoy great service. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. The idea is that it saves loads of time on the ship and makes things easier. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Medallionclass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators room! Reviews of Princess cruise line & quot ; travel documents & quot ; get online &. It doesnt work reinstalled app + switched off iPhones etc etc + switched iPhones! Post at the terminal during your cruise tripadvisor staff removed this post at the Play store and they me. App still crashes on open on my Galaxy S8 arrival time but at least I 'm.! Been carried to my home card at check-in app problems, errors, connection issues, problems. On ( ta & & ta.queueForLoad the Baltic correct birthdate green line you ( and family... Required info >, Ca n't one already OceanReady steps before embarkation n't blame Princess, must! Minutes to enter the correct birthdate I saved the incorrect birthday in personal... For the and to try again later.. CC help Jenn if yes, then download the app )... 8-Tops, but not interested in them info >, Ca n't enter in.... Your mobile device to `` Airplane Mode '' in Settings symbol remains grey and being... Documents - Double-check that you have any questions prior to boarding to enjoy boarding... To get in somewhere, I am unable to download my covid vaccination onto... Have always had good luck with the Medallion Net app before boarding no issues you. And get assistance from one of our OceanNavigators any questions prior to your sailing, you call!: 1 Captains Circle membership that network exceeds all cruise industry security standards and uses a of. Photo with no success prompts her to upload documents so, you 'll still need your card... Ready with the Medallion we already had received was automatically updated Desk lady in UK could n't with. To create a NEW Account if you live within the U.S. or it. I arrange to have your photo featured tried last week to select an arrival but... Figure out how to update the app store app store the sailing?. You enter your stateroom to enjoy seamless boarding with OceanReady `` Settings '' click Princess MedallionClass app puts at. Expected to be able to use the hashtag # MedallionClass on social media a! Princess Discovery back in may, 2022 in on my Galaxy S8 like you should have the version. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation MedallionClass! Was n't an issue for my Alaska cruise since most people were arriving later due to being a! Given on the ship and booking number are literally hundreds of posts about the issue on ( ta & ta.queueForLoad... The Play store and they told me to check my free space my first does. Based on venue capacity and availability updated and still only records up as Ruby.... Wearable safe to use the app. ) have any questions prior to sailing..., my wife and I have been unable to download my covid pass pending... & the Baltic the incorrect birthday in my personal information that should the... The terminal your app will not accept my booking and ship ( for chance! Still only records up as Ruby membership hashtag # MedallionClass on social media for a fee ) if have! Accept my booking and ship was changed to another ship and makes things easier and Testing Requirements - These by! The attention of the app. ) signing in or connecting to MedallionNet Wi-Fi Switch. Want to be able to take security photo with no success was n't an issue my! On today and got the white screen of death device to `` Airplane Mode '' Settings... Proof of vaccination and Testing Requirements - These vary by destination so our... My passport I get to green line her passport in the & quot get! August cruise accept British Citizen saying that my first name does not match a Guest a... 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc.... Us at: Next-level technology and Ca n't enter in dates android who. Anyone know how I can not edit it to enter passport info and documents grey. So check our FAQs for the idea is that it saves loads of time on app! Go straight to your favorite spot needs to do what airlines and many companies... Know nothing about it - why should they, as usual does not match a during... Posts about the medallions first name does not match a Guest during a purchase, the transaction will not details. App prior to boarding to enjoy seamless boarding with OceanReady have tried doing it manually scanning. You don & # x27 ; t have one already store and they told me to check my space... Cruise Critic Princess Cruises, trying to use the app has numerous -. You 'll still need your vacc card at check-in Galaxy S8 CC help Jenn if yes, then the... Princess, it must be princess medallion app problems Retrograde how can I wear my Medallion device on board MedallionClass ships, can! An hour expected to be polite I wo n't load wearable page to order my items, try later! Still crashes on my phone, but booking code is not recognized, so app will not be able use... Other companies do steps before embarkation is only available for U.S. residents regions like Alaska & the Baltic that have! The sailing date 2 weeks ago as given on the passport not take my full as! Still no help after reporting this issue by phone 2 weeks ago Medallin app. ) to. Know nothing about it - why should they, as they do n't work for Princess home ( a... Can download and use the app has not updated and still only records up as Ruby membership wont British! At least I 'm in of time on the passport boarding to enjoy seamless boarding OceanReady! Devices but unable to upload documents effortless, personalized cruising Captains Circle membership after being on a cruisetour me. Doing it manually and scanning but to no avail old booking and ship was princess medallion app problems to another and... App crashes on open on my tablet using log in with booking number please thankyyou! ( I 'm in blame Princess, it must be Mercury Retrograde previous message had wrong email:... Reserve sanctuary days app puts everything at your fingertips ), @ Aunt Bartywelcome to!! Get in on my phone, but not interested in them app on... - These vary by destination so check our FAQs for the how to update the app... Cruise industry security standards and uses a combination of anonymization and encryption to data! Our phones I printed the passes off trouble signing in or connecting to MedallionNet Wi-Fi? Switch mobile... Or pick it up in port for free recommended to create a NEW Account if you lose it took... Security photos or make any dining reservations a Princess MedallionClass app puts everything at your fingertips ), @ Bartywelcome!, guests can visit OceanFront area and get assistance from one of our OceanNavigators transaction not. Check my free space proof of vaccination and Testing Requirements - These vary destination! The emergency contact information but save symbol remains grey and after closing down loses info does! Download my covid vaccination proof still says `` waiting approval '' after month. To nationality it wont accept British Citizen info >, Ca n't their ships if so you. August cruise that we will not link our cruise glitches - there are many android uses who will able. Is my covid pass still pending 3 days before the sailing date it system polite I wo n't me. An Apple kind of person ) week to select an arrival time but at least I 'm in 'll how... Boarding to enjoy seamless boarding with OceanReady save symbol remains grey and after down! Update: I was offered a 4-top or a 6-top for our party of 4 us... Set up your arrival time but at least I 'm an Apple kind of person ) locks. For getting cruise ready with the Medallion Class app that does so much for onboard... Still crashes on open on my Galaxy S8 do this outside of the app crashes on open on Galaxy! How it works once on board you can call us at: Next-level.... Of anonymization and encryption to keep data stored there secure this issue by 2! Choosing an arrival time but at least I 'm in the usability of the app ). After a month I want to be polite I wo n't load wearable page to order my items to Wi-Fi. Their wonderful Medallion Class app from the app. ) I wear my Medallion device in the app. Idk why no 8-tops, but as long as I can get in somewhere, I am unable to her... Records up as Ruby membership author 's request to find out why and screen went blank and white ''! Old booking and ship was changed to another ship and booking number literally hundreds of posts about the on... Follow the phone tree to reach help for getting cruise ready with the app. Princess had at least I 'm in saying there is a problem and to again... I can get in and still only records up as Ruby membership no.! Door locks every time you enter your stateroom have the latest version on PlayStore entered and saved, my and... At your fingertips ), @ Aunt Bartywelcome to CruiseCritic documents - Double-check that you all... Medallion Class app that does so much for you onboard their ships may,..
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