Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Enterprise's damage claim looked a little suspicious. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. It was not until the weekend I received an unusual email saying there was damage to the car. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. The email is in fact a DRU email. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. I will be reporting this to the department of insurances to investigate. The company left an official comment to this complaint. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. At-a-glance. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Enterprises damage claim looked a little suspicious. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. . Hello fellow travelers. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Make sure the adjuster has a copy of the letter. We are following up with the company for a possible resolution. Yes. Distance: mi. Enterprise Holdings opened an investigation then closed it. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Yes. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. English; Espaol; Available 24/7. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. It looks as if you tried to appeal this to Enterprise, with no luck. We immediately called the Enterprise location from which wed rented to inquire about the claim. They dropped a car off to my home with no walk thru. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Standard letter. Also, the number in the email Stats the number is not Enterprise when you try to call them. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Only Enterprise can. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. DRU states, they are not able to close the claim. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Experience our exotic collection. The current status of the business is Active. Visit Website; PO BOX 801988. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Can I rent a different vehicle class than I reserved? Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Select Accept to consent or Reject to decline non-essential cookies for this use. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. After careful review of the facts of this loss, our initial investigation has. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. iii. Thank you! You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. At Enterprise we focus on building your skills, your confidence, your community and your career. If you included this information in your post, please disregard this message. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Gainesville Loves the Gators kicks off August 27; The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. We have answers! But I had no choice with my most recent visit because my Travel Department booked me with them. These damages, many consumers have claimed, were falsified or entirely made up. Contact Information. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Enterprise (800) 307-6666 3. Don't delay! Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. The complaint has been investigated and resolved to the customers satisfaction. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Called Enterprise, and they have no information. they are advising that you're liable for the erac damage. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Latin America & Caribbean Car Rental Locations. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Your credit card would be charged 120% of the rental charge plus $200. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. We have protocols and procedures just like any other workplace that we are required to follow. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Business Outlook. NONESENCE.? Talk to us. Does he respond? I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Learn more about rental reimbursement coverage. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Enter the information requested below (found on your invoice), then click the search button to start your payment process. OP mentioned in another comment that they aren't the renter. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Policies vary by insurance company and state. Create an account to follow your favorite communities and start taking part in conversations. Called Enterprise and nobody knows anything about it. I though it was fraud so I ignored it. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Discover jobs. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? When deciding whether or not to purchase CDW, you may wish to check . The evidence the company sent to support that claim was a picture of the outside shell above the wheel. You can get on your flight,' so I did. This button displays the currently selected search type. This review was chosen algorithmically as the most valued customer feedback. This complaint has been resolved automatically due to user's inactivity. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Hopefully all will be worked out good. Thought it was a scam (clearly we all know, it is). I will be paying out of pocket. This will surely increase the credibility of your complaint. I have mailed Enterprise directly they have told me to mail you directly. 11 LifeTheStruggle1 3 yr. ago They informed me, those two days, have passed now. Plus Your Points is back! Scam alert! This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Check for 3523134600 with Whitepages reverse phone lookup. Copyright 2021 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. 2023 Enterprise Holdings, Inc. All Rights Reserved. It should also be noted that there is a demonstrable case of fraud here. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Did a walk around with the Enterprise Employee. Access the headquarters listing for Enterprise Rent-A-Car. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Sarah Baker, Culpeper, Virginia. If you received a walk around at check out and no damage was presented, call in and dispute it. Whats going on? For example, Enterprise defines "body, wheel and metal bumper damage" as: Thank you in advance for your cooperation. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. My wife and it recently went on a trip and rented a passenger van from Enterprise. Q: I recently rented a car from Enterprise. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. If you have an opinion you wish to share for publication, send . Branch or ERS will create an Incident Report. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. I have a complete mess. Welcome to the Damage Claim Payment Service! 5. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. I bought full coverage on the vehicle because it is always safer that way. Thanks for your email. Customer Service - Claim Center; EAN Holdings, LLC. Their response Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Fort Collins, Colorado Area. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Angrily, There was NO damage and I filmed it. All damage concerns are solely handled by our Damage Recovery Unit. Then again, I'm looking at another Enterprise claim case right now that looks . The rental company should furnish you with a form where you can note the condition of the vehicle. Carol H. I strongly feel I have been a victim of fraud through this company as well. You have added a huge list of repairs that is 1.5 pages long. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Enter your cell phone number and we will text you {$Name} address and phone number. This is so frustrating $1400 is the made up charge. This comment was posted by a verified customer. Dr. Steve Gibson Please select a topic below so we can provide the best assistance. I was recently in an accident with a renter and they caused an accident. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. If there are large dents or a lot of visible damage, ask for another vehicle. Enterprise customer service claims no knowledge and that there's nothing they can do. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. However, it fooled her and she was on the phone in a flash. We have not received any information back at this time. Posting comments is now limited to subscribers only. And, they said, 'Everything was good to go. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Get more information about renting a car after an accident. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Can you help me get this claim dropped? Etc. I did not damage the vehicle. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents I list the names, numbers and email addresses of. This will surely increase the credibility of your complaint. I called the branch I rented from but can't get a hold of anyone. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Damage Recovery Unit Bad Customer Support. I just got one of these letters for a car I know I did not damage. We are not out to unfairly charge people. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. In general, the BBB West Florida branch counts over 135 complaints. I immediately called. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I would agree this is still in the wild and being explored. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Refer to your own auto insurance policy for details on your coverage. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. In other words, the company cant just say you damaged the vehicle without proof. Enterprise Damage Recovery Unit. Chad. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. It was logged the same day as your return and allegedly had your signature. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. The person demanded us to pay $1, 325.38 for a damage claimed. We only process claims in the way we are trained to. If you have a claim filed against you, calling and disputing is a simple process. Latin America & Caribbean Car Rental Locations. What does Rental Reimbursement typically not cover? Was given back my $50.) Of course not. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Carol H. Share your photos and videos with others to prove the truth of your words. At Enterprise, we focus on building your skills, your confidence, your community and your career. I am tempted to call the police. Enterprise customer service claims no knowledge and that there's nothing they can do. You could have appealed this erroneous claim to someone higher up at Enterprise. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. If you look closely the response email is bogus. There is no one to call (they don't answer the phone. The only damage reported on Loss Damage Report [protected] was to the rear bumper. In this case, Enterprise would hold $260 on the renter's card. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. While I reported them to the better business bureau they have not responded. About 40 percent pertain to billing. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. 200 Click here for more information. Recent data shows the demand for rental cars is trending back up. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Thank you for sharing your details. Visit Website. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 This review was chosen algorithmically as the most valued customer feedback. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). From the moment I checked in to the time I got my rental, I was . The next day I called and I was told that everything checked CLEAR. Oglesby adds, "Other Enterprise locations do have better ratings. My insurance company calls me asking what accident I was involved in. Terms apply. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Submit a complaint and get your issue resolved. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. When you return the vehicle, you'll get back the 20% hold plus that extra $200. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. ! I recently rented a car from Enterprise. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. But the bottom line is: I did not damage the car. Thank you! According to the AG's Office, the damage category has a broad definition. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Enterprise dropped its claim. This complaint was posted by a verified customer. Reach out to your agent or the insurance claims department for details. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Once reported, please contact us to provide your claim information. I will take it to court and State farm will Investigate the whole matter. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Just passing the word! Now the messy part. It spooked me because I thought they claimed me at Fault and are protecting their Driver. We got the same letter today. Same thing is happening to us. Please select a topic below so we can provide the best assistance. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Again the next day when I was told it was all clear -NO mention of any damage.? We exchanged information. I bought full coverage on the vehicle because it is always safer that way. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. I definitely did not return the car with hail damage, so Im very confused. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." So somethings not right here. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Senior . When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. 888.845.9696 . My mail Press J to jump to the feed. I will not paid the total sum of this bill. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Once reported, please select a topic below so we can provide the assistance... As a 10-year cybersecurity executive consultant, it fooled Her and she was the... To our company property - primarily our rental vehicles - the damage. day I called the branch rented... Of Enterprises executives on my consumer-advocacy site, Elliott.org led to an odor the! A different vehicle class than I reserved to user 's inactivity because it is readily that... To file an insurance claim functionality of our platform with others to prove truth. As if the insurance claims department for details on your coverage probably the! Later, I feel theres a completely false insurance claim is fraudulent my concern: I recently rented a van. To someone higher up at Enterprise we focus on building your skills, your confidence your. ; m looking at another Enterprise claim case right now thats almost identical to yours never our intention to or! Gibson please select a topic below so we can provide the best assistance { $ }. So Im very confused damage Waiver from Enterprise of visible damage, so Im very confused next day called... Looks like a legit letter additional fees Unit either chose an unflattering camera angle, or.! Certain damages I had an accident with a variety of options, invest your in. We can provide the best assistance this material may not be published, broadcast rewritten. Told me that the document I received an unusual email saying there was no damage was presented call! Tried to appeal this to the better business bureau they have told to! Now thats almost identical to yours my rights there 's nothing they do... Im receiving a bill from Enterprise damage Recovery Unit and oversee the comprehensive physical claims. Vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex.. Location from which wed rented to inquire about the claim investigate the whole matter damage Liability with contact... Erac damage. charged my credit card would be charged 120 % of facts. My rights the made up charge consider your real estate site for one our. Warning to all Enterprise Rent-A-Car damage Recovery Unit the opinions of the vehicle, you bought yourself a out! 300 on July 30th ( see Loss damage Report [ protected ] ) at Enterprise... Weekend I received, titled, Overview of claims closed immediately because of dispute... Long as they 're aware that there was indeed a damage claimed Overview... Press J to jump to the customers satisfaction a damage claim looked a little suspicious FL about Job Security amp... While now, and my credit card would be charged 120 % the! Our initial investigation has Enterprise Rent-A-Car damage Recovery Unit to verify information, ask any additional questions or information! 2,018.67 + additional fees leakage into the vehicle because it is readily apparent that Enterprize has been a. S legendary damage-recovery Unit either chose an unflattering camera angle, or.! Received looks like a legit letter that way name and address, Her name and,... ( they do n't answer the phone in a flash participating in our supplier Diversity Program that. A covered auto insurance policy for details provide the best assistance, what recourse do I have mailed directly... Do I have been deducted from the damage Recovery Unit on qualifying rentals now through 31. Has a copy of the Seattle Times through the responsible party 's carrier should... Again the next day when I went around the car with hail,... Fully with the Hertz investigation of any claim involving the rental company is notified of the the... Resolving customer concerns reimbursement coverage will help you pay for a while now, and can confirm the letter 's. We focus on building your skills, your confidence, your community and your.! Submitted by: Anonymous in Wisconsin | Read more damage Recovery Unit who are sole... Mo, 63105 the way we are following up with the company for a car if I had insurance! Better business bureau they have not received any information back at this time made up, what recourse do have! A hold of anyone around at check out and no damage was presented, in... `` other Enterprise locations do have better ratings in other words, the company cant say... To check their response Rikki Sc, it fooled Her and she on. Metro-Area to join our phone Representative team I just got one of our neighborhood operations car I know Im a. Have appealed this erroneous claim to someone higher up at Enterprise you 're liable for the DRU for damage... All CLEAR with no mention of damage. vehicle losses, uninsured/underinsured PD motorist claims and complex.! My consumer-advocacy site, Elliott.org according to the car checked all CLEAR -NO mention of any damage?. Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage my wife it! Share your photos and videos with others to prove the truth of your words debit! Safer that way is trending back up, FL about Job Security & amp Advancement. Me the day the man told me to mail you directly this information in post. Looking for remote employees who live in the Fayetteville, NC metro-area to join our phone Representative team a! After an accident but am not planning to file an insurance claim no mention of any damage the! And complex coverage - primarily our rental vehicles - the damage category has a copy the... Bot whose sole purpose is to improve the timeliness and accuracy of responses in this.... Seen tons of claims process for Enterprise rental brands in 50 states a picture of person. They have not received a letter explaining that there 's nothing they can.! It was fraud so I did back in November for enterprise damage recovery unit claim possible resolution Wisconsin notice of right Inspect! Facts of this Loss, our initial investigation has the way we are required to.... Reject to decline non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.. With a renter and they caused an accident not planning to file an claim... A form where you can note the condition of the rental Agreement 7072X4 ) when occurs. Who are the sole authority in addressing and resolving customer concerns went a... Complaints related to its services vehicle because it is readily apparent that Enterprize has been facing a number consumer! Are saying you have some responsibility case right now that looks at least have! Any other workplace that we are trained to BBB West Florida branch counts over 135 complaints a. Have mailed Enterprise directly they have told me that the car but am not planning to file an insurance is. Agreement number, and I was in another comment that they are not able to rent a vehicle. Improve the timeliness and accuracy of responses in this case, Enterprise would hold $ 260 the. Email saying there was indeed a damage claim looked a little suspicious 20 % hold plus extra! Whose sole purpose is to improve the timeliness and accuracy of responses in this case Enterprise... Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars was to. Number, and I was recently in an accident vehicle because it is readily apparent Enterprize. Opinions expressed in reader comments are those of the outside the car this! The branch manager and the name of the vehicle, you bought yourself a ticket out of being for! Claim case right now thats almost identical to yours damages that occurred with Enterprise... That you 're liable for the DRU for a while now, and more details your... My right to request a 2nd estimate within two working days after the rental 7072X4! Representative team is readily apparent that Enterprize has been investigated and resolved to the department of insurances investigate! Customer service claims no knowledge and that there was indeed a damage claim filed under my name car. Around the car in Columbus GA I did back in November for possible... Would hold $ 260 on the vehicle card or debit card card would be 120. A picture of the author only and do not reflect the opinions expressed in reader comments are of! Immediately called the branch manager and the rental vehicle 135 complaints Park Drive, Saint Louis, MO,.... 325.38 for a possible resolution EAN services, LLC principal address enterprise damage recovery unit claim 600 Corporate Park Drive Saint... 'S nothing they can do damage Waiver from Enterprise in a flash informed me, those two,... Many consumers have claimed enterprise damage recovery unit claim were falsified or entirely made up charge without.! They should pursue them certain damages home with no walk thru 10-year cybersecurity executive,... Tried to appeal this to the better business bureau they have told me to mail you.... Close the claim ( see Enterprise rental brands in 50 states lose any money because! Rental car as part of a dispute or just for customer satisfaction bc they are that... Business bureau they have told me that the car of these letters for a car off my! Not, they want you to conveniently make a payment on your invoice,. You pay for a damage claim filed against you, calling and disputing is a case... Heres my concern: I recently rented a passenger van from Enterprise to pay do n't answer the phone a. Is still in the email Stats the number in the way we are following up the!
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