But they r allowing this bank to hold all our refunds and not doing anything about it. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? ;
I spent my last 11 years at the I.R.S. Automated phone service is available 24 hours, 7 days/week. You can email them, and they may respond back to you eventually. How long does it take to print check and send it? Didn't get my refund keep lying about my money One of these banks has my money and lying about it. The burden is not be on us--who you blatantly screwed over--to make this right. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? I need to have my money refunded to me. I have received my 2022 tax refund which was filed more than 10 months ago. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. What a scam. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. Phone and walk-in representatives can only research the status of your refund after . so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Something need s to be done and this bank needs to answer phone calls. they have my money, wont give me any timeframe & hang up after an hour on hold. height: 100px;
I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. Next time i'm not going to be lazy and pay my fees upfront. People work hard for their money and Santa Barbara should be out of business. Someone needs to do something to help us get our refunds now. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. You can also send an email to info@soclean.com. Mist without their knowledge or consent. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. Any updates. Green Dot only option was to call the originator which is TPG Products. And free tax is suppose to be free. I certify I am a check cashing institution cashing a client's check. Please refund" and i would like apology and " I would appreciate a response, tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. Find our contact information including our hours of operation. Enter the primary taxpayer's SSN, DOB and zip-code. They are responsible ! I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? tax refund. The complaint has been investigated and resolved to the customers satisfaction. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. See contact information here. sbtpg customer service number. Location of This Business. Desired outcome: I want to file a class action lawsuit, need at least 20 people. Been using their services for almost 17 years. ok, I'll give them 1 more day to be officially "late" For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Dana. If you are having issues its because risk dept. Fees and limitations apply. I am not a scam. I will seek legal action. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. They are a shady company and the sole reason I will NEVER use Turbotax again. Login instructions - creating your TPG account. My 2020 taxes was filed with free tax USA. She was very kind but helpless to assist me. Did u ever receive your check a was it TurboTax who assist you with that ? I would appreciate a response, and my money refunded to me. I NEED HELP. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. BBB Business Profiles may not be reproduced for sales or promotional purposes. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Neither is the case in my situation and TurboTax stole over $1100 from me. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. It shouldn't take this long to electronically deposit. I would like my tax returns mailed. DO NOT USE THIS COMPANY! Tax Services. Select option 1: Card was lost or stolen. Fees apply. Contact Information. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. The problem is, it is not treated as fraud and cannot be retracted easily. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. View refund status. But wait, there's more! MBA, Enrolled Agent. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. There is a SERIOUS problem with SBTPG! Enrolled Agent since 2008, Intuit Tax Expert since 2011. This complaint was posted by a verified customer. Uh huh, do you see in there any other notes "nope" This is a multi-location business. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. }
I have called both parties several times to receive no help. . A member of our support staff will respond as soon as possible. 4 Customer must obtain a Refund Transfer (separate fees apply). The number provided does not give live assistance!!! Tracy 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. A member of our support staff will respond as soon as possible. I am an Enrolled Agent. SBTPG has been holding my refund in excess of $6600 since that time. Learn more. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: I cancelled one check they sent a requested another and still they have not mailed it. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. BBB reports on known marketplace practices. So I been calling and emailing this company that holding my money. The bank reversed my refund because a misunderstanding with my account. Reminder: DO NOT request a trace prior to the timeframes above. Submit a complaint and get your issue resolved. **Disclaimer: Every effort has been made to offer the most correct information possible. This will surely increase the credibility of your complaint. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! It seems I've had the same issues EVERYONE ELSE that got sent to this company. She said it's being held "because of the amount of my refund". This product is not a loan. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. Email me, or message me if youre interested! Tuesday - no check. Every year it would show as IRS REFUND. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Please email me if you do understand. Its showing on the *** end. I am in the same situation. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! The web value charge of sbtpg.com is 49,209 USD. Been preparing taxes professionally for 10+ years. Tax Pro Help Center Get answers 24/7 at Support. How does the multi-year website work? This review was chosen algorithmically as the most valued customer feedback. BBB Business Profiles are subject to change at any time. SoClean 2 Support. Telephone: (817) 871-4000. There is no live support from them. Santa Barbara Tax Products Group I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Our Customer Care team can help you out! Let me know what you find out. Hi there boys and girls ME again. Monday Friday 8 AM 8:30 PM ET. Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. I want in on this. I'm an independent tax professional (800) 779-7228 Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. **, **Say "Thanks" by clicking the thumb icon in a post. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. If they send it back to irs who knows when I will get my money. Man, wtf is going on w this company? It's 1-24-23 and I still don't have it. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. As a matter of policy, BBB does not endorse any product, service or business. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Check amount. The reason why they were having to mail my refund is because my Bank didnt accept third party. He said he can't cut the check because SBTPG didn't give them authorization to do so. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? Give us our money. Same thing happened to me on 2/24/2022. Taxpayer info. Try Now! It is now September and I still have not received it nor has it been returned to the IRS. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. Desired outcome: Verify check . Did you find a solution to your issue? . On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. I will never again use this company or advise anyone to use sbtpg . Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Give us a call and one of our support team members will assist you. Enter "2021" as the Tax Period. Desired outcome: With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. But where is that $20 going?! Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? Sign the form. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. Share your photos and videos with others to prove the truth of your words. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" Sbtpg did n't get my money, wont give me a form to correct my account number Dot option... 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