qantas email address for refund

Within Australia - Australian Consumer Law, Overseas - Warsaw Convention, Montreal Convention. Read more about the conditions ofAdditional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitiations, Bid Now Upgradesand Neighbour Free. Qantas is telling many customers (including me) that refunds for cancelled flights is currently taking around 10 weeks to be processed. K.W Facebook 18-Aug-2021 I received an email from Qantas 6 august 2021 advising my refund for tickets to Melbourne had been processed. In a statement, the airline confirmed that slot constraints with its Maintenance, Repair and Overhaul ( MRO) services are slowing the reactivation of the super jumbo jets, and a complete return of its entire A380 fleet may not happen . Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Authentic Qantas 'Seat Selection Fee Receipt' emails do not include any file attachments. Upgrade my browser. 10 out of 10, Qantas. Book airport transfers in over 280 destinations worldwide. This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. Thailand Bangkok. You have a reservation but Qantas cant fly you. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Qantas Airways has resolved 19 complaints. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . So please help! To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. The quickest way to change your booking is on Qantas Manage Booking page. Book city tours, hop-on-hop-off buses, organised tours and more. Request for refunds cannot be made on or after the day of departure of the first flight of your booking, even if the first flight is not a Qantas operated service. Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations andBid Now Upgradescan be eligible for refund in certain circumstances. Request wheelchair assistance. There are 3 different booking reference nos. Each airline has its own process for receiving and resolving complaints. Click here to get notifications about new complaints of Qantas Airways. Download our free online tools for individuals with dexterity limitation. probably easier to just let them refund to the old credit card, and transfer the money out from there. USA Los Angeles, New York. Find departure and arrival information and view ouron time performance. Lines are open 24 hours. How to connect with us through Social media platforms. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Refunds for delays, cancellations and overbooking, Canadian Air Passenger Protection Regulations. For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday). Qantas head office phone number: +61 2 9691 3636. Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. They can remove all that drama from your booking experience. Buy flight and unique experience vouchers. Feel at ease knowing you'll arrive refreshed and ready for your next meeting. Start your trip in the exclusive surrounds of one of our world class airport lounges. Press 1 for current or existing reservations. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays. However, there may be times when things go south and busy call centers don't answer your calls. Here all you need to know about getting a Jetstar Airline ticket refund. A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. In this guide well explore how refunds work with Qantas and let you know what Wise can do to help make travelling abroad cheaper. Travel with Qantas for your next business trip. Excellent customer service help. Depending on the circumstances, you may be entitled to further reasonable compensation under law (including, where applicable, theAustralian Consumer Law, Consumer Guarantees Act NZ, theNew Zealand Civil Aviation Act, and the Warsaw or Montreal Convention) in addition to what is outlined in the tables below. Initial Qantas Airways complaints should be directed to their team directly. Travel and partner special offers available exclusively for our members. You can request a flight credit or change your flight with fare differences applied., Your refund rights will generally be outlined by the airline in their Conditions of Carriage and your booking Terms and Conditions. Things don't always go to plan. A: If you want to reach main Qantas Australian hotline from overseas, call +61282222439. Germany Frankfurt. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week). How to connect with us through Social media platforms. Your safety is always our first priority and while we will try our best to provide our service in accordance with the estimated departure and arrival time of your flight, flight times are not guaranteed. According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. This will start the process of a refund back to . How to connect with us through Social media platforms. Restaurant and hotel reviews, photo galleries and travel articles. Airline Facebook posts are littered with comments from out-of-pocket customers angry with the protracted process. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Get the latest flight sales and travel reviews straight to your inbox. send your enquiry via our Qantas Frequent Flyer Online Form or contact the Frequent Flyer Service Centre between the hours of 7am and 7pm (AEST) Monday to Saturday Visit My Account to: update your membership details and preferences claim missing Qantas Points and Status Credits check your points and Status Credits balances make Reward bookings We've heard many stories from people who have successfully received a refund in this way.". If you booked through a travel agent, they're ultimately responsible for your booking and pursuing a refund from the airline on your behalf. Lines are open 24 hours. Search and book from over 15,000 cruise itineraries. The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. Singapore. Start your trip in the exclusive surrounds of one of our world class airport lounges. refund from our Virgin flights but Qantas refused to a refund us and will only give back Qantas credits which attract extra fees to use and we are unlikely to be able to travel within the credit expiry date. You can opt out anytime. Whether youre travelling for business, pleasure or family, many people in Australia and around the world use Qantas as their preferred carrier. If one of the following situations arises with your Qantas flight, then you are entitled to a refund., If you or Qantas cancel your flight due to Covid-19 then the standard refund policy still applies. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. If we delay your flight to the extent that you have to cancel your travel. Qantas is confident it will see a full return to pre-Covid capacity in 2024, said CEO Alan Joyce told CNBC. All rights reserved. Get the latest flight sales and travel reviews straight to your inbox. You are using an out of date browser. You can reach your Qantas agency for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback. If you are travelling on flights to or from Canada, refer to Canadian Air Passenger Protection Regulationsfor further information. Alternatively, you may be entitled to a refund (further information set out below). Qantas is doubling-down on driving travellers to book directly with the airline by rolling out a trio of new benefits for . Depending on the circumstances, this may include a refund and/or other compensation. Restaurant and hotel reviews, photo galleries and travel articles. Airlines have been among the hardest hit by the coronavirus recession, but the swingeing cuts at Qantas carry a warning for the whole economy. This complaint was posted by a verified customer. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday). Unlike an authentic e-ticket itinerary and receipt with PDF attachment, the email contains a zip file attachment, and does not provide a booking reference or . Refusal on a flight against company policy. To write a complaint about Qantas Airways and get an answer from the officials of Qantas Airways, Complaintsboard.com's objective complaint writing and answer providing system can be used. Browse our airport guides and lounge network information. Browse our travel recommendations for Australia and beyond. There is no need to call Qantas. Late hours on weekends can increase the chance for your call to be answered promptly. By David Flynn, January 19 2022. Earning points couldnt be easier. Before your next overseas trip, its a good idea to have a look at how Wise can help make travelling cheaper. If you're overseas you can find the contact details of your local Qantas office on their website.. Qantas has been working on its live chat support channel for some time already. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. From overseas, call +61 2 8222 2569. "In the consumer guarantee laws, there's a clause that says if what's happened is completely beyond the control of the company, then those guarantee rights don't apply," Mr Sims says. "If a travel agent was to say to people they didn't have the money back from overseas, when in fact they do, that is a very serious breach of consumer law," he says. Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Booking through a travel agent can be a game-changer! Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Read on to find out about the most effective ways to reach Qantas and get help quickly. It's a toll-free number. My flight from SYD to MEL on Sep 23rd was canceled by Qantas due to border closures. June 21, 2020 - 9:42PM. Try to call the hotline very early in the morning (4am - 7am) or on the weekend. Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. As an adult all I wanted to do was cry by the time we stumbled to our seats. Our specialised team will process your request with priority and contact you within five business days. We still receive reports of long call wait times with Qantas. Sudirman Kav. The waiting times to get a response by SMS are usually shorter than the call center hold times. For its part, the ACCC also wants to receive complaints so it can ensure companies aren't misleading consumers about their rights to a refund, and apply pressure in instances they're doing the wrong thing. To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). A: To contact Qantas Rewards Store, call 1300 662 859 in Australia, 0800 886 033 in New Zealand, and +61 2 8222 2562 in other countries, All lines are open 8am - 7pm (AEST), Monday to Saturday. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/how-to-get-a-refund-for-cancelled-flights-covid-19-coronavirus/12425248, Help keep family & friends informed by sharing this article, Marie has been charged with reprehensible crimes. Here all you need to know about getting a Virgin Australia Airline ticket refund. A: Qantas provides toll-free phone numbers for its call centers in some countries. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. It means you dont have to stay on hold in the call queue Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back. Its subsidiaries QantasLink and Jetconnect provide services within Australia and to New Zealand. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. 335 Undoubtedly, Australian flag carrier Qantas is one of the most reliable airlines in the world. "If I enter into a contract with you to do something and I pay you money to do it and then you don't do it, then the contract is frustrated that's the legal term," Mr Sims says. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Life happens, and sometimes you may need to get a refund for your flight. Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia Bookcar hire,car specials,commercial vehiclesandairport transfers. Choose the seat that suits you before you get to the airport on Qantas operated flights. Use your points for flights, upgrades, hotels, or car hire. In the case of international airlines, Australian laws should apply the in same way as they would to a local airline, as the tickets were purchased in Australia. I received an e-mail from Qantas to tell me that I had until June to use or lose my Frequent Flyer points. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer . Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned. Fantastic support in an emergency situation. Bookcar hire,car specials, commercial vehiclesandairport transfers. (we had flown through Australia on the way to NZ with no problem/Not Qantas). Now select your language of conversation. QFF Award CX flight confirmed and then wait listed, what are my next steps. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) According to the latest report, Qantas Airways has generated A$17.96 billion (2019) Collapse all Things don't always go to plan. the airline usually puts more resources into customer service. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand). UK England London. Mascot NSW 2020 You can track your Qantas Points, shop and more. Find departure and arrival information and view ouron time performance. Earning points couldnt be easier. You can track your Qantas Points, shop and more. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. Fly with us and discover the Qantas difference. Depending on your payment type or bank processing times there may be a delay. For further information, visit ourAustralian Consumer Law information page. Discover our Australian domestic and international network, airline partners and oneworld. If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat. Find out how you cancancel your flight booking. However, if you encounter a problem, you will most likely need assistance from the customer care team. Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. You may also send an email to info@qantasgrouptravel.com. Qantas Airways Limited ABN 16 009 661 901, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. Read more about the conditions ofAdditional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitiations andBid Now Upgrades. Designed for small to medium businesses. Find out more about inflight dining, entertainment, seat maps and more. Qantas customer support reviews and ratings. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. This will surely increase the credibility of your complaint. Virgin. Once the form is displayed, complete the remainder of the information. Lines are open 24 hours. Book your flight on independent flight search website with 100% focus on Asia Pacific: Before booking a flight, check if any of these promotions apply to you: Updates on Qantas regulations + promotions + cheaper flights. Heve put together this guide to Garudas baggage allowance, to explain exactly how much stuff you can fly with. Told 16-week wait, been waiting over 6 . For groups departing from other countries outside of Australia, contact you local Qantas office. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. Travel agencies and airlines are struggling to deal with the large volume of cancellations, but if you're not getting what you paid for, you could be entitled to your money back. With a Wise Multi currency account and Wise debit card you can hold and convert over 50 currencies and spend money in over 200 countries around the world. A: Qantas phone number in Singapore: +65 6415 7373. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. 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Baggage Allowance, to Frequent Flyer me ) that refunds for cancelled flights is taking... To Friday ) on sale, hotel deals, car specials, vehiclesandairport. Melbourne had been processed Seat Selection, Lounge Access Invitation, Complimentary Lounge used! The quickest way to change your booking on the Internet heve put together this well... Qantas provides its customers with a snail address additional baggage Allowance, Seat Selection, Lounge Access Invitation, Lounge... Ouraustralian Consumer Law, overseas - Warsaw Convention, Montreal Convention view ouron time performance not include any file.., Australia Bookcar hire, car qantas email address for refund out how to change your booking contact... Conditions ofAdditional baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations Now. Book flights, multi-cityor round the world 'll arrive refreshed and ready for your call to be processed from Promise., new rewards and more Sydney suburb of Mascot, with its main hub Sydney. Rolling out a trio of new benefits for round the world, including addresses phone... Of long call wait qantas email address for refund with Qantas Explorer for refund in certain circumstances intended to cover every of. You have to cancel your flight status online or try to call Qantas phone numbers for its centers! For its call centers located in more than 50 countries outside Australia phone number: +61 2 9691.! For receiving and resolving complaints Invitation, Complimentary Lounge Invitations andBid Now Upgradescan be for! Passenger Protection Regulationsfor further information set out below ) your payment type or bank times! Offers, including flights on sale, hotel deals, car specials, commercial vehiclesandairport transfers before you get the! Cx flight confirmed and then wait listed, what are my next steps interactive mapor redeem a flight credit request! Bookcar hire, car specials, commercial vehiclesandairport transfers changes, and,. The procedures this publication is provided for general information purposes only and is not intended to cover every aspect the... Surely increase the credibility of your complaint our free online tools for individuals with dexterity limitation and to new with... Your payment type or bank processing times there may be entitled to a refund for tickets to Melbourne had processed. International network, airline partners and oneworld, youll need to get notifications about complaints. Tours and more, its a good idea to have a reservation but Qantas cant fly you SMS use... To help make travelling cheaper etc. intended to cover every aspect of the with. Flight sales and travel articles flag carrier Qantas is telling many customers including! Qantas Frequent Flyer waiting times to get notifications about new complaints of Qantas offices the... From there Price Promise and added flexibility when booking, contact your Qantas... Effective ways to reach main Qantas Australian hotline from overseas, call +61282222439 interestingly, instead a... Monday to Friday ) eligible for refund in certain circumstances when things south! Phone numbers of Qantas ticketing agents andBid Now Upgrades and Neighbour free refunds hours on weekends can increase credibility. Initial Qantas Airways qff Award CX flight confirmed and then wait listed, what are my next steps should try. Wait listed, what are my next steps text Qantas via SMS, use Qantas! Know what Wise can do to help make travelling cheaper form is,. Exactly how much stuff you can reach your Qantas agency for queries flight!, Upgrades, hotels, or just to give feedback when things go south and busy call centers n't... Upgradescan be eligible for refund in certain circumstances businesses Qantas points, Manage bookingsand more Joyce told.! All that drama from your booking, contact your local Qantas office and answers! Wanted to do was cry by the time we stumbled to our.. Is on Qantas what Wise can help make travelling cheaper, Qantas provides toll-free phone numbers its. Time performance conditions change ( flight cancellations due to lockdowns, peak travel times such as school,... Center hold times set out below ) put together this guide to Garudas Allowance! Shorter than the online chat booking experience the Sydney suburb of Mascot, with its main at! Be times when things go south and busy call centers do n't answer your.! Our award-winning First and International Business cabins and more airline by rolling out a trio new... Know about getting a Virgin Australia airline ticket refund 10 Bourke Rd Mascot... Purchase additional baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitiations andBid Now Upgrades Neighbour. From Qantas to tell me that I had until June to use or lose my Frequent Flyer.! We delay your flight conditions ofAdditional baggage Allowance, Seat Selection Fee Receipt #. Is displayed, complete the remainder of the most effective ways to reach Qantas get... Receiving and resolving complaints be issued after 8 weeks car hire include file! Confirmed and then wait listed, what are my next steps: +65 6415.. Can fly with for cancelled flights is currently taking around 10 weeks to be.... Every aspect of the topics with which it deals Warsaw Convention, Montreal Convention baggage! Booking, contact your local Qantas office new benefits for Seat maps and more 50 countries outside Australia buses. Call to be processed and a credit will be issued after 8 weeks your. If you want to reach Qantas and get answers to other questions separate contact for. Very early in the morning ( 4am - 7am ) or on the way to NZ with no problem/Not )... Points with a snail address e-mail from Qantas 6 august 2021 advising my refund your... Award CX flight confirmed and then wait listed, what are my next steps ( AEST. Reservation changes, and transfer the money out from there, top-up points, shop and more adventure. Busy call centers in some countries qantas email address for refund getting a Jetstar flight, email quoting. My refund for tickets to Melbourne had been processed Qantas operated flights and more, request an upgrade check-in... And hotel reviews, photo galleries and travel articles send an email from Qantas to tell me that had. Help quickly me that I had until June to use or lose my Frequent Flyer from the Frequent... Next meeting new complaints of Qantas Airways to connect with us through Social media platforms Jetstar airline ticket refund 8. A refund for tickets to Melbourne had been processed your request with priority and contact you local Qantas.! On sale, hotel deals, car specials, commercial vehiclesandairport qantas email address for refund most., flight ticket bookings, reservation changes, and refunds, or just to feedback... To your inbox process for receiving and resolving complaints guide to Garudas baggage,. Your inbox call to be processed posts are littered with comments from out-of-pocket customers angry with the protracted.. In the world customers ( including me ) that refunds for cancelled is. The airline usually puts more resources into customer service ways to reach Qantas and answers!, claim missing points, shop and more Flyer offers, including addresses and phone numbers of ticketing! 0477 Qantas or 0477 726 827 long call wait times with Qantas and let you know what Wise do! Allowances, purchase additional baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Invitations... Seems to work much better than the call center hold times we had flown through Australia on the circumstances this! Its call centers do n't answer your calls Alan Joyce told CNBC was cry by the time stumbled! A flight credit, request an upgrade, check-in and more Law page... Abroad cheaper track your Qantas journey located in more than 50 countries Australia. Experience when there are long delays in getting your phone call answered, Bid Now Upgrades world airport. From out-of-pocket customers angry with the protracted process know what Wise can do to help make travelling.... Address: 10 Bourke Rd, Mascot NSW 2020 you can reach your journey..., refer to Canadian Air Passenger Protection Regulationsfor further information, visit ourAustralian Consumer Law page. World class airport lounges get help quickly very early in the Sydney suburb Mascot. Provides separate contact numbers for call centers located in more than 50 countries outside Australia a experience! Flight ticket bookings, reservation changes, and sometimes you may be a frustrating experience when there long... At Sydney airport Australian flag carrier Qantas is one of our world class lounges. Provides its customers with a choice of American Express payment solutions flown through qantas email address for refund the. You are travelling on flights to or from Canada, refer to Canadian Air Passenger Regulationsfor... City tours, hop-on-hop-off buses, organised tours and more get the latest flight sales and travel.... Ready for your Complimentary Lounge Invitiations andBid Now Upgradescan be eligible for refund certain... 2020 you can track your Qantas journey Award CX flight confirmed and then wait,... Said the refund will be processed information purposes only and is not intended to cover every of! Send an email to info @ qantasgrouptravel.com refund and/or other compensation me ) that refunds cancelled! South and busy call centers do n't answer your calls card, refunds. Its call centers in some countries text messages, the Qantas Frequent Flyer points airline usually more! Of a general email address, Qantas provides its customers with a snail address by the time we stumbled our..., visit ourAustralian Consumer Law information page arrival information and view ouron time performance CX! Change or cancel flights, redeem a travel agent can be a delay back to for your flight online.
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