Got a compliment? In essence, you have the ultimate buyer protection when using Mercari. Tip for consumers:Don't always believe the shipping offered is accurate. I had to request. If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement What are my rights if goods are not delivered? There are no current coupon codes available at the time of writing. I ordered a tree and judging from the description I was assuming it was going to be like 6 or 12 tallbut it was a small container/bucket of sawdust. Mercari undercuts these sites ever-so-slightly, making it an, 20 Money Making Apps for Earning on the Go, The 10 Important Dos and Donts of Choosing a Side Hustle, 13 Sites Like Craigslist to Buy and Sell Used Items, Decluttr Review 2023: We Bought and Sold a $75 Phone. Establishment Of The Ics Modular Organization Is The Responsibility Of The:? They will just blow your issue off! When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. greene county ar tax collector. Thats a crazy long time to wait. Mercari is a Japanese e-commerce company that allows you to sell your items using a mobile app. I just wanted my item covered, and they wouldn't even do that! Pros: Stress-free listing maintenance, 10% seller fees, and flexible shipping options. Press question mark to learn the rest of the keyboard shortcuts. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. You can easily check to see if you have any coupons and when they expire by going to your profile > Settings > Coupons.. The number of requests to cancel don't show on your profile unless you're a seller. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money. This happened on multiple occasions, and customer service is horrible. Where I am constantly buying and flipping items on the platform, this is a welcome little discount that I dont have to worry about unlocking and/or otherwise having to earn. At times I find the suggested price semi-accurate, and others totally inaccurate because of super small subtleties that make enormous price differences. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. More isnt necessarily better. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. Update: Contacted customer service, who then contacted the seller. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Contact us in the app instead. Garbage! Answering the most common questions about the Instagram collab feature, Too many requests in 1 hour try again later (Fixed): ChatGPT is at capacity right now, Empress: Hogwarts Legacy hacker claims to be almost cracked the game. Once these have been submitted, well give you 24 hours to review the buyers request. You can also unlock $20 additional free dollars if you earn $100 selling items on the app. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Never buy a fragrance from Mercari. You can block a user by tapping their user photo on one of their listings to access their user profile page. App works better than main site. Ratings help build trust between users in the Mercari community. I've been using Mercari for a few years now and I'm not disappointed whatsoever. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. The IRS would like to know where all this money is also? Can be difficult to navigate the app/website to report problems. They said I needed to verify my identity. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. You have the ability to cancel an order placed through Mercari so long as you do so before the seller has shipped your item. This is critically important. Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. Automated systems helpful (when working correctly). We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. I thought Mercari would do it automatically, nope. Been on Mercari for about 18 months; eBay for 22 years. The glass items I ordered arrived broken and chipped. I would give a 0 rating if I could. I politely messaged asking for an update on the 4th day. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros Too much is going on for Mercari themselves not to know. Mercari can only make positive changes to ratings. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. Waste of time! What happens if you dont rate a buyer on Mercari? If an item is received damaged, is missing parts, or is otherwise not as described, Mercari will take the side of the buyer and refund any money that was escrowed for the item as long as the item is returned in the same condition that it was received. How Does Dickens Present Scrooge As An Outsider? If the seller does not comply with the request, the buyer and seller are free to proceed with the transaction and ship items as scheduled. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. What happens if the seller doesnt ship in 3 days on StockX? It is truly an awful shopping experience! Its literally just a free $5 credit to use towards your purchase. You can exit out of it at any time by tapping the x in the top right corner. Sellers & Buyers beware They're ripping you off! You can order these boxes online from the FedEx or USPS websites, or use your own packaging if it doesn't exceed the size requirements. $20,000 made in 8 months on Mercari. Nothing, although the funds won't be released to the seller if they never rate back. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). Thank you for all of this helpful information. It is definitely a mom-and-pop-type platform and not meant for commercial enterprises (which means your listings arent drowned out by thousands of similar listings). "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. But you can also request a cancellation without any trouble. I purchased Roden & Fields and received this. This may occur if you fail to ship the item within the allotted time period. If you're a seller on Mercari you may be wondering what happens if a buyer doesn't rate you after a sale. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! When you find something you like. I get busy with other things and I just forget. Mercari- a place where you can find just about anything you can think of. So, now I'm just waiting to see if she actually shipped it. Seems mercari is very pro buyer. does anyone know if they're will be a chance i can get my money back ? I believe Mercari is best suited for buyers and sellers that come in at $200 or less (the maximum amount their Seller Shipping protection covers). Mercari's rates are among the lowest on the market. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Sellers can get by with false information and customer service will not back up the buyer. How, long does it take to sell a item on mercari? It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Very bad customer service and bad business practices. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. You have 3 days after confirmed delivery to request a return. This is a huge boost of confidence because I can safely buy expensive cards without worry. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. How long does a company have to ship your order? Mercari is dreadful when both selling and buying. One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. Mercari gives sellers unprecedented access to potential buyers. I didnt think a buyer would notice or care. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. If you sell on Mercari please read this. microwave vent duct adapter. The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. Products used:Collectibles,quantity purchase for resale. I have done multiple sales on Mercari. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Next, you have to click on "I've received my item". If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. I've bought and sold over 100 items on Mercari over the past two years. Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. KNOW your items packaged shipping weight to save YOU money. Mercari is an established brand with over 200 employees and seven years of service in the United States. So in other words, youre good :). Mercari charges payment processing fees alongside seller fees when you make a sale. This automation bot makes selling on Mercari easier. Selling online has been my full-time job since 2007. Customers should be vigilant about protecting themselves from fraudsters and scams. Well remind the buyer to rate you. Every single buyer that rated me 4 stars was ignorant and lied in their rating. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). Ratings help build trust between users in the Mercari community. This feedback is only visible to you. This company does not typically respond to reviews. How do you know if a seller is legit on Mercari? Fool me once shame on mefool me twice, now I wait 7 full business days. Tap the thumbnail to open the listing (if you see an error message, its already been removed). Learn more here. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. Similar to Facebook Marketplace and eBay, Mercari aims to streamline the process of buying and selling goods online with its uniquely simple system for creating listings and shipping products to buyers. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. They wont be able to view the rating until they rate you and complete the transaction. When I finally realized what I had gotten, it was too late and there is nothing you can do about it. Where do these people come from? With more than 644 customer reviews, the company has an A rating with the BBB. Pictures are a sellers best friend. Do you actually receive the items or is it a scam. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. I have been selling on Mercari for almost 4 years. Or maybe you are looking for something for yourself and you're on a budget, look no further! You can ask for a full refund if: a delivery date was essential and wasnt met. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? Seller shipped it almost 5 days after the mandatory 3 days. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. It is up to the seller to decide whether or not to honor the buyers request to cancel the transaction. I've tried and tried to contact Mercari to get help but that has been a futile effort. Lastly, there is a 2.9% + $0.30 payment processing fee added to each transaction, which is typical of nearly all retailers. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. When trying to call the company, the message said that I was out of the calling area or no one was available. Often Ill hear back within the hour. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). Mercari offers the following shipping carriers: They even have a do it all option where you can drop your item off at a Mercari Pack and Ship location (The UPS Store) and theyll take care of packing and shipping the item (this comes at a hefty premium than your economy services so Id only do this if youre in a hurry/dont mind the substantially increased shipping fee). stax headphones. Now I am out $28 and dont even have the broken items! If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. I said np, now the label was created Saturday night, hasn't been scanned yet. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Certainly seems like a scam. No refund. Seeing that a buyer rated me means I dont have to worry about that order anymore (they received and accepted it) so I focus on messages that need to be answered, orders that need to be shipped and items that need to be listed. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. I attempted to make a purchase from Mercari.com. [ETA: mah spellin']. To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. Things to improve is a section for feedback from other buyers and sellers to help make your next experience better. Please don't rate the seller before your order is delivered. I would say if the item is in the condition described, I would give them 2 stars. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? If the seller is still on that haven't shipped bulls*t, I reach out to CS explaining that my item hasn't shipped and could they pls nudge the seller and remind/ask them to ship. If a package is marked as delivered and you have not seen it, then the seller is responsible. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. Save your time and money. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. Fed Ex and UPS not so much unless your package is huge or bulky. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. ', Press J to jump to the feed. Is there a reason you want them to rate you back? It also notifies interested buyers who have Liked your listing of a 5% drop in price, and urges them to beat their competition other people have liked the item to the checkout process. Dont Send Payment Outside of Mercari. In the event that the item is not shipped within the specified amount of time, the order will be cancelled automatically, and the buyer will be entitled to a complete refund. For the most part, my experience has been ok but as a seller, I have had to pull any items that are fragile. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. We're happy to help. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. We and our partners use cookies to Store and/or access information on a device. Don't list it if you don't want to sell it. then request a cancellation. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. I ordered a set of DVD's and was sent the wrong DVD's. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. ago The content on DollarSprout includes links to our advertising partners. Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? You can exit out of it at any time by tapping the x in the top right corner. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Here is how you can determine whether or not a seller on Mercari is genuine. My favorite part about Mercari is how simple it is to use the platform.